This post is also available in: 日本語 (Japanese)
First Robot Financial Reception System in the Country
Financial specialty trade publication Kinyuu Zaisei Business has featured a reception system using our company’s newest product, Seikatsu Kakumei Robot High Speed Customer Service System Version 3.
It is a reception and calling system aimed at the financial industry, using robots – the first example within the country.
This time, in response to the new initiatives of financial institutions, and answered by customizing our existing products, we have developed this product on the premise that it can be utilized across various industries, making it a highly versatile system.
If you’re thinking, “I wonder if maybe I could use this in my industry, too!”, then please contact us.
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“Can’t we use this instead of a ticket vending machine?” Following Musashino Bank’s plan, Seikatsu Kakumei which had already released a patient reception system for hospitals began to develop a new system.
Laurel Bank Machine (of Tokyo)’s conventional reception number calling system was connected with Pepper, along with added functions such as information guidance, realizing a chain of actions.
What was emphasized in the development process was to “give the reception function top priority” (Seikatsu Kakumei’s President Miyazawa).
Even in the middle of event information being read out, if a customer comes, it immediately switches to the state where it can issue tickets. (Excerpt from article)
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In the article, the efforts of Musashino Bank (which hopes to utilize robots in place of information staff) and Seikatsu Kakumei which answered the request for unique system development, are introduced in a straightforward interview format.
Since August of this year, Seikatsu Kakumei’s Robot Reception System for Financial Institutions is still in operation at real Musashino Bank branch locations.
Additionally, as the first of its kind in the country, it has attracted various media attention.
Seikatsu Kakumei will continue to act as service robot pioneers, answering requests from housing, medical, financial, and various assorted industries.
About our new product
In regards to Seikatsu Kakumei Robot High Speed Customer Service System Version 3 which was introduced here, please be sure to check out the article below.
【プレスリリース】生活革命のロボット受付システムが銀行業務の一部を代替
We await your inquiries.